FAQs

How long will it take to receive my order?

Normal turnaround time is between 2-4 weeks, plus shipping.  We are a very small (most-of-the-time-just-one-person-small) company, and we cut and sew everything with care.  We do, however, keep a small amount of inventory on hand, so if you’re looking for something in a hurry feel free to contact us with your size(s) or measurements, and we’ll let you know if we have anything available to ship immediately.

 

My measurements don’t match the size chart- can you make something to my measurements?

Yep, we’re happy to!  Custom sizing takes different amounts of time for different styles and sizes (some so little that we do it for free) so send us your measurements along with the item(s) you’re interested in for a custom sizing quote.

 

I see you make lots of sizes- where can I see photos of your lingerie on more models?

Check out our Instagram feed, or the hashtag #vavalingerie for more photos of our creations out in the world.

 

Are these bralettes really supportive enough for large cup sizes?

We have lots of customers who wear F and G cups that love the fit and support of our bralettes.  That being said, if you’re used to the support of a structured, underwire bra these will not provide that level of support, and we don’t recommend jogging in them or anything.  

 

What if the bralette I ordered doesn’t fit?

No sweat- just send it back. We know that bra fit is extremely important, and that choosing the right size online can be tricky.  If you feel that you should have ordered another size, simply send it back and we’ll get you the right fit. Or, if the fit of VAVA bralettes just isn’t for you, you can return it and we will issue you a full refund, minus shipping.  

 

What if the panties I ordered don’t fit?

Unfortunately, due to the intimate nature of the product, we cannot accept returns or exchanges on panties or bodysuits.  If you are unsure of your size, please refer to our size charts, and don’t hesitate to send your measurements or any questions you might have regarding size choice.  We are happy to help!

 

What if there’s a loose thread/imperfection/something wrong with my order.

Our lingerie is made by very meticulous, careful hands, but they are human hands. Please let us know if you have any issues with your items, and we will resolve them immediately.  We stand by the quality of our construction and materials.

 

I’m a blogger/model/photographer.  Are you interested in doing a promotional trade?

As a small company we don’t have much of a budget for promotional items, and we’re often too busy filling orders and dreaming up new designs to make them.  But, feel free to reach out- you might catch us with some extra time on our hands, or we might just fall completely in love with you and have to send you something <3