Returns & Exchanges

We know that bra fit is extremely important, and that choosing the right size online can be tricky.  If you feel that you should have ordered another size, simply send it back and we’ll get you the right fit. Or, if the fit of VAVA bralettes just isn’t for you, simply return it.  Returns and exchanges on all bralettes are welcome, custom orders excepted.

Unfortunately, due to the intimate nature of the product, we cannot accept returns or exchanges on panties.  If you are unsure of your size, please refer to our size charts, and don’t hesitate to send your measurements or any questions you might have regarding size choice.  We are happy to help!

International customers: please be advised that you are responsible for the return shipping for returns and exchanges.  We will, of course, cover the shipping to send you your replacement bralette.  However, as international shipping can be quite expensive, this is a good thing to keep in mind in advance.

Our lingerie is made by very meticulous, careful hands, but they are human hands.  If you are ever dissatisfied with the quality of construction or materials of any VAVA item, please let us know and we will resolve the issue.  We stand by the quality of our construction and materials, absolutely.